Driving Complaints: Nothing They Can Do
I have reported two incidents of dangerous driving - both had enough information to identify the driver.
In the first case, the VPD were great and contacted me, but basically said there was nothing they could do. The company of the driver who actually did hit me (which it took a day to realize i'd been hit - adrenaline masked the impact of his mirror but the bruise didn't lie!) was great and dealt with their driver and promised an education session on cyclists when driving in Vancouver.
Yesterday, I had a very scary incident and reported it to both the VPD and the company. The company was unbelievably unreceptive, said as long as I wasn't hurt (which was only because I was evasive and experienced) what was the problem, and were angry that I was "threatening" them to go to the VPD. I said it wasn't a threat, that I was making a complaint but wanted to give them a chance to educate their drivers on cyclists, especially given it's Bike to Work Week. (long story short, he intimidated me three times, finally forcing me from the roadway, and said I didn't belong on the roads holding up traffic and that I was riding on the roadway illegally.)
Anyway, my question here is, you imply that an investigation would be opened if I made the complaint, yet I don't believe that to be the case in Vancouver. The VPD were nice but basically said there's nothing they can do unless they see the driver driving around.
What i think is more appropriate is visiting the company and informing them of the infraction and the rights of cyclists. It was terrifying and frustrating.